Recently we have found that certain users are unable to install the Outlook plugin or the Word plugin, or receive various errors when doing so. The cause of many of these errors seems to be linked to User Account Control settings in Windows.

User Account Control (or UAC) restricts certain programs from making changes to your Windows files or registry. Normally you would like this setting to be fairly unobtrusive, however certain applications (including COM add-ins like our Outlook plugin) do require this setting to be active. The reasons why are unknown, but we have found this to be a viable solution for some users who are experiencing errors.

To correct this issue, follow these steps:

User Account Control (UAC) settings access

First we need to access the UAC settings.

You can always go to the Control Panel and go to “System and Security -> Change User Account Control settings”.

In Windows 10, open the search on the taskbar and type the word “uac”.

In Windows 8.1, you can type the word “uac” directly on the Start menu equivalent.

In Windows 7, open the Start Menu , type the word “UAC” into the search box and click the “Change User Account Control settings” option.

How to configure User Account Control (UAC) level in Windows

The UAC window has a slider that you can use to change UAC settings for the current user. In order to minimize issues installing the Outlook plugin, make sure the slider is set to the Default setting. See image below for an example.

Click “OK” and then install the Outlook plugin once more. This should more than likely fix your installation issue. If you are still having issues, contact our support for further guidance.